Last updated: 3 November 2026
Twilight Dental (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Twilight Dental is a dental practice at Shop 12, West Brassall Shopping Centre, 21 Diamantina Blvd, Brassall QLD 4305. You can contact us on (07) 2809 8244 or at reception@twilightdental.com.au.
What information we collect
Depending on how you deal with us, we may collect:
- your name, date of birth, phone number, email and address
- health information needed to provide dental care, such as your medical and dental history, medications, allergies, treatment notes, x-rays and photos
- Medicare, health fund, DVA or concession details, and payment details
- details you give us when you enquire, such as your preferred contact time or method and what you would like to discuss
- information about how you use our website and respond to our ads (see “Website, cookies and advertising” below)
You can deal with us anonymously or using a pseudonym for general enquiries. We generally need your identity and health information to provide treatment.
How we collect it
We collect information directly from you wherever possible: in person, by phone, by email or SMS, through forms on our websites, through online booking, and through enquiry forms in our ads on platforms such as Facebook and Instagram. Sometimes we collect information from others with your consent or where the law allows, for example from your doctor, specialist or another dentist, a parent or guardian, or your health fund.
How we use it
We use your information to:
- respond to your enquiry and arrange appointments
- provide, manage and follow up your dental care
- send appointment confirmations, reminders and recall notices
- process payments, Medicare and health fund claims
- meet our legal, professional and record-keeping obligations
- improve our services and, where you have not opted out, tell you about services that may interest you
You can opt out of marketing messages at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us.
Who we disclose it to
We only disclose your information for the purposes above, with your consent, or where the law requires or allows it. This may include other health practitioners involved in your care, pathology or imaging providers, Medicare, health funds and DVA, and service providers who help us run the practice (such as practice management, booking, messaging, customer relationship management, IT and marketing providers). These providers may only use your information to provide their services to us.
We do not sell your personal information. We do not share your health information with advertising platforms.
Overseas storage
Some of our service providers store data on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure those providers handle your information in line with the Australian Privacy Principles.
Website, cookies and advertising
Our websites use cookies and similar technologies, including tools from Google and Meta (Facebook and Instagram), to understand how visitors use the site and to measure and improve our advertising. These tools may record things like the pages you visit, the device and browser you use, and whether you submitted an enquiry. They do not receive the answers you give in our forms. You can control cookies through your browser settings and manage ad preferences in your Google and Meta account settings.
How we keep it secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure systems, access controls and staff confidentiality obligations. We keep health records for as long as the law requires and then destroy or de-identify them securely.
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually within 30 days. In limited cases the law allows us to refuse access; if so, we will tell you why. We may charge a reasonable fee for providing copies of records.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992, or the Queensland Health Ombudsman at oho.qld.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page.